Assist customers' DBA teams with expert assistance by investigating issues, providing detailed analysis, and guiding them through issue resolution. Create new blog posts, answer questions, and host webinars. Stay up-to-date with new technologies and ..

Expert-level technical support for Linux, evaluate EOL solutions, provide scalability guidance, optimize integration and performance, post-sale technical contact, increase customer satisfaction, identify upsell opportunities, manage emergencies, maxi..

Provide technical support via phone and remote access to troubleshoot and repair Mac and Windows-based systems, hardware, network, and internet issues, while upselling support packages. Must have strong communication and sales skills.

Create technical content for the community and Percona subscribers. Act as a technical escalation point for Global Services. Provide feedback on product strategy. Collaborate with stakeholders to contribute to Redis/Valkey-focused goals.

Manage a technical support team, ensuring customer satisfaction and technical excellence. Develop team skills, contribute to the knowledge base, and continuously improve processes to match business requirements.

Investigate and resolve complex customer problems related to Linux and cloud systems. Engage with customers to provide expert support and satisfaction, contribute to knowledge base articles, and understand Ubuntu development process.

Investigate and resolve complex customer problems related to Linux and cloud systems, engage with customers to resolve issues, contribute to knowledge base articles, ensure customer satisfaction, and work collaboratively.

Provide prompt solutions to customer inquiries through phone, chat, and email. Investigate, research, and resolve customer issues. Handle dissatisfied customers professionally and provide exceptional customer service.

Provide excellent support by answering customer inquiries, conducting training sessions, collaborating with other teams, and maintaining customer records. Empathy and drive to help are more important than experience. Fully remote position.

Sets new individual and department metrics, monitors employee productivity. Builds team KPIs, manages employee and BPO performance. Oversees Inside Sales chat agents, ensuring high-quality customer service. Manages BPO third party to established guid..

Responds to customer inquiries via phone calls, chat messages, and emails. Provides technical support for insulin pumps and related software. Documents customer interactions and ensures compliance with regulatory requirements.

Support federal-level clients through chat support, emails, and inbound calls. Meet CS KPIs, identify and report customer issues, and continuously learn about tech updates. Work autonomously to find solutions for customers and adhere to compliance an..

Respond to customer inquiries via phone, chat, and email. Troubleshoot issues related to company products and services, and document every call into a CRM system. Advocate for customer needs and propose improvements to customer-related processes.

Respond to and document customer technical inquiries via phone calls, chat messages, and emails. Troubleshoot issues related to the company's insulin pump, software, mobile app, and patient portal. Provide excellent customer service and maintain accu..

Respond to customer inquiries via phone, chat, and email. Troubleshoot technical issues related to the company's insulin pump and software. Document calls in CRM system and propose process improvements.

Responding to and documenting customer technical inquiries via phone calls, chat messages, and emails. Troubleshooting issues related to the company's insulin pump, software, mobile app, and patient portal. Providing excellent customer service and ma..

Responds to customer inquiries via phone, chat, and email. Provides technical support for insulin pumps and related software. Documents customer interactions and proposes improvements to customer processes.

Provide frontline support through phone chats and ticketing systems, collaborate with internal departments to promptly address customer needs, optimize processes, and elevate overall customer satisfaction.

Provide exceptional customer service across multiple channels including desk tickets, live chat, and email support. Resolve issues promptly and collaborate with internal teams to enhance service delivery. Contribute to projects aimed at improving the..

Lead a team of Customer Success Team Leads and Specialists, optimize customer experience, segment customer base to identify opportunities for upselling and cross-selling, drive revenue, and refine customer contact flow.

Provide technical support to customers over the phone and internet in a Windows OS/MS SQL environment. Troubleshoot and resolve application and service issues, research customer problems, and participate in training programs to improve product knowle..

Help customers resolve technical issues through phone, email, and messenger. Provide world-class support by embodying a helpful and empathetic attitude. Develop expertise in the platform and troubleshoot product issues.

Provide exceptional customer service to members of a digital health program. Address inquiries, monitor adherence, and escalate issues as needed. Work remotely with weekday and weekend availability required. Bilingualism is a plus.

Provide excellent customer service to members of a healthcare startup. Address tech issues, monitor adherence, and make calls to help non-adherent members. Work remotely with weekday and weekend availability required.

Provide application support for healthcare applications, analyze complex problems, prioritize and manage multiple requests, conduct root cause analysis, maintain support case records, provide 24x7 on-call support.

Provide Tier 2 support for the full product suite, coordinate with Tier 1 support, verify and document incoming requests, identify trends and repeat issues, run daily release trains, and tackle technical issues throughout the stack.

Provide Tier 2 technical support for solar systems through phone and email communication. Work with homeowners, field service partners, and internal managers to resolve issues and improve processes. Commitment to exceptional customer experience.

Provide technical support to enterprise customers, manage support escalations, and build relationships with customers. Troubleshoot technical issues, offer recommendations, and identify opportunities for additional products or services.

Assist clients with software and hardware solutions, manage support queue, lead deployments, design customized solutions, perform light project work, improve knowledgebase, report software issues, provide customer service, assist marketing and sales.

Manage a technical support team, including skills development and performance management. Ensure customer cases are responded to within SLA and address escalations appropriately. Contribute to support knowledge base and drive continuous improvement i..

Diagnose and resolve technical issues, engage with customers, maintain detailed records of support requests, and participate in product conversations with internal teams. Full-stack engineer with 3+ years of experience.

Provide professional technical support services for MongoDB, resolving complex problems for customers. Assist fellow support engineers, create support content, and collaborate with other departments to have a positive impact on product strategy.

Oversee the transition of psych support agents to the central support team. Build a high-performing team, improve collaboration between support teams, and develop processes for scale. Utilize data analysis skills to improve CSAT/DSAT.

Provide immediate assistance and problem resolution to students via phone, email, or chat. Protect student privacy and adhere to federal privacy laws. Maintain knowledge of university policies, programs, and funding options.

Make our platform better on a daily basis. Troubleshoot and debug issues as they arise in our production environment. Communicate throughout the day with team members to understand issues. Help our operations team to resolve unexpected issues with th..

Answer customer inquiries and provide solutions, communicate with customers and drivers through various channels, ensure customer and driver satisfaction, report technical issues and customer feedback.

Lead, mentor, and expand the Customer Support team. Set clear KPIs and performance standards. Develop scalable support processes and tools. Analyze support metrics and collaborate with other departments for continuous improvement.

Lead and inspire teams, drive accountability, refine support processes, analyze customer feedback, collaborate with other departments, advocate for customers, resolve technical issues, provide guidance, track performance indicators.

Resolve customer inquiries within SLAs, troubleshoot issues with internal and 3rd party teams, contribute to process improvement. High school diploma required, customer service experience preferred. Hourly pay $18-$20 + benefits.

Provide exceptional customer service by responding to product-related customer issues, providing remote product support, and troubleshooting product configuration issues. Complete changes to customer environments and maintain technical knowledge base..

Communicate with customers via phone, email, and chat to provide product and service information, manage enrollments, handle inquiries, maintain records, process transactions, and collaborate with internal teams. High school diploma and 1 year of cus..

Manage Workforce Support teams, collaborate with Customer Success Leadership, propose/test new processes/technologies, optimize culture, develop managers, evaluate/hire new members, ensure support readiness for rollouts, address escalated issues, con..

Plan, build, and scale customer support function. Partner with stakeholders to balance customer demands. Have experience in building and scaling customer support or similar function at a highly technical enterprise SaaS company.

Provide technical expertise for superb customer service, act as clinical level of escalation for inbound support tickets, act as technical liaison between customers and lab, speak to doctors through phone and chat.

Ensure response time service level agreements are met, accurately triage customer issues, provide first call resolution or escalate to appropriate resource, document and validate customer concerns and requests.

Provide 1st level support for clients, troubleshoot and resolve issues with company software. Receive inbound phone calls and accurately log all call conversations in Zendesk. Work closely with Tier 2 technicians to escalate issues and ensure clients..

Assist in delivering competitive quotes and meeting customer needs. Validate RFP information, analyze data, and develop relationships with key partners. Maintain service levels and meet production and quality metrics.

Support clients using R365 Payroll by responding to technical support tickets, troubleshooting problems, and providing training. Collaborate with sales, implementation managers, and partners to ensure a positive client experience.

Handle fraud support queues, assist players with account queries, perform AML and KYC checks, collaborate remotely with the team. 1+ year experience in fraud and payments required. Weekend/holiday work may be required. Equal opportunity employer.