Seeking a Senior Customer Solution Architect with extensive customer-facing engineering experience. Advocate for customers, provide training, and support the technical customer journey from purchase to renewal. Exceptional communication and presentat..

Answer customer inquiries, provide accurate information about products, resolve cases in a timely and professional manner, maintain and update company's system. Fluency in Spanish and English required. Remote work model with competitive remuneration ..

Lead a team of customer support agents to provide excellent service through social media channels. Guide and mentor team members, monitor metrics, and collaborate with cross-functional peers to support hyper growth.

Manage a portfolio of up to 20 clients, act as their trusted advisor, and help them leverage customer insights to achieve business goals. Conduct client workshops and training, monitor customer activity and health scores, and gather feedback to impro..

Manage cases, offer guidance and take ownership of daily tasks related to process status changes. Collaborate with the team to review and enhance process content, work with multiple teams to improve processes, and stay updated on product updates.

Handle complex customer support cases, train and mentor other agents, contribute to process improvements, ensure exceptional customer experiences, and report on bugs and potential improvements. Fluency in English and Spanish or Portuguese required.

Provide constant support to customers through various channels and ensure seamless onboarding and ongoing support. Develop comprehensive knowledge of company offerings, maximize conversions, and achieve KPIs. Accumulate customer feedback and share id..

Lead and guide associates in settling litigated and non-litigated claims. Establish policies and procedures, develop strategic plans, and communicate and drive claims performance to achieve operational results. Develop, coach, mentor, and train assoc..

Design and implement solutions to solve clients' business challenges, become a trusted solution expert during implementation, lead system configuration activities, deliver extraordinary customer relationships and project success.

Execute CRM campaigns, measure results, and provide recommendations for iterative tests. Manage audience segments and collaborate with design team. Stay up-to-date with industry trends. 3+ years of experience required.

Develop and manage scalable marketing campaigns to drive growth and self-serve adoption of EFS, analyze marketing activities, assist in monthly strategy calls, and deliver weekly and monthly reporting. Bachelor's degree and 5+ years of Financial Serv..

Develop and execute customer engagement campaigns to drive growth of customer education program and conference. Uncover and tell customer stories, drive key customer references, and measure program effectiveness.

"Provide best-in-class customer service and support through various channels. Take ownership of customer issues, assess urgency, and resolve or escalate tickets. Continuously improve technical knowledge and contribute to team collaboration."

Resolve customer issues and provide support for online heating and air conditioning ecommerce. Assist with order tracking, payment, changes, replacements, and delivery issues. Maintain professionalism and emotional resilience while creating solutions..

Plan, organize, and manage display advertising campaigns on platforms like Amazon DSP, Walmart Connect, and The Trade Desk. Analyze campaign performance and provide strategic recommendations. Collaborate with internal teams and act as a liaison betwe..

Process hospital purchase orders, resolve order and shipment discrepancies, answer customer inquiries, communicate with logistics and internal departments, ensure order accuracy and timely fulfillment.

Develop relationships and land new sales with Enterprise Accounts. Hunt for new opportunities within our target market and employ a proven sales process that builds business value, evangelizes our platform, and drives up-sell and cross-sell.

Lead relationships with customers to execute advertising strategies, manage budgets, analyze data, and drive growth. Act as a product expert and collaborate with cross-functional teams to ensure customer success.

Provide third-level customer support for successful integration with Onfido's SDKs, API, and no-code solutions. Become an expert in Onfido's product offerings and provide high-level technical support to customers.

Drive customer success strategies, build strong relationships with clients, design user interfaces and dashboards, facilitate workflow between team members, analyze data and report findings, gather customer feedback, and support sales and marketing teams

Responsible for managing assigned engagements, ensuring they are on time and on budget. Collaborate with internal teams to ensure customer success. Provide education and training to customers on products. Establish and maintain long-term relationship..

Responsibilities: Own strategic customer accounts, drive product adoption and commercial ownership, promote product value, act as a product expert and consultant, provide expertise in qualitative analytics, market research, consumer insights, and gen..

Advise and partner with Customer Success leaders, drive accurate forecasting of renewals and expansions, design and deploy systems and programs to support timely delivery and billing of Professional Services.

Manage vendor relationships and contracts, oversee program implementation, handle customer inquiries and escalations, collaborate with internal teams, and monitor support metrics. Bachelor's degree and 2+ years of related experience required.

Drive product adoption, renewal, and customer satisfaction for key customers. Strategize to secure executive visibility of business results. Translate customer feedback into product requirements. Build and execute customer engagement plan.

Provide daily management for the customer experience order support team, including supporting managers in understanding KPI performance and improving areas, hiring and onboarding new team members, and communicating feedback to CX leadership and partners.

Drive critical and time-sensitive tasks to support customers in learning how to use the platform. Communicate with customers via phone and email to provide instructions and collect information. Prioritize requests, troubleshoot issues, and act as a s..

Lead, mentor, and expand the Customer Support team. Set clear KPIs and performance standards. Develop scalable support processes and tools. Analyze support metrics and collaborate with other departments for continuous improvement.

Lead and inspire teams, drive accountability, refine support processes, analyze customer feedback, collaborate with other departments, advocate for customers, resolve technical issues, provide guidance, track performance indicators.

Nurture partnerships, support clients, meet targets, lead meetings, build programs, provide reporting, develop narratives, activate ambassadors, offer insights, advise on decision-making. 3+ years in customer success or account management required.

Provide exceptional customer support for a fast-growing marketplace business in the trucking industry. Answer incoming calls, live chats, and emails to assist customers with fuel purchases and navigate the product. Develop an expert understanding of ..

Receiving inbound calls pre-service, service, and post-service. Outbound call follow-up. Working directly with data recovery engineers to report engineers' findings. Answering questions about the technical process of data recovery and associated pricing.

Answer inbound calls, process orders, provide status information to customers, resolve billing inquiries, evaluate customer concerns, maintain cooperative relationships, present information in a professional manner.

Develop relationships with enterprise customers, ensure satisfaction, handle escalations, track metrics. Attend meetings, conferences, trade shows. Need 3+ years of customer success management experience and ability to travel up to 20%.

Resolve high volumes of inbound tickets via phone, email, and chat. Troubleshoot complex technical issues and provide clear solutions to customers. Engage in proactive customer outreach initiatives to minimize recurring issues.

Resolve customer inquiries within SLAs, troubleshoot issues with internal and 3rd party teams, contribute to process improvement. High school diploma required, customer service experience preferred. Hourly pay $18-$20 + benefits.

Providing third-level customer support for Onfido's SDKs, API, and no-code solutions. Becoming an expert in Onfido's product offerings and delivering high-level technical support to customers. Collaborating with engineering and product teams to resol..

Lead and develop outcome-driven clinical programs, design and deliver clinical strategy, oversee daily operations of clinical service teams, and collaborate with stakeholders to improve clinical interventions. Doctoral degree and 12+ years of clinica..

Design and develop a new product from frontend to backend, manage end-to-end problem space, uphold engineering and product quality standards, and mentor team members. Strong technical background and empathy with users required.

Oversee, grow, and expand a portfolio of key strategic Industrial accounts, develop and maintain strong client relationships, and guide cross-functional teams from initiation through to completion. Travel up to 60% to meet client stakeholders.

Create business plans with clear ROI, resource needs, and impact. Develop new projects and business cases. Increase collaboration with operations and improve service performance. Lead, plan, measure, and improve service development.

Manage a team of Client Service Specialists, handle escalated client requests, document issues in complaint tracking system, support client acquisition and retention initiatives, collaborate with internal partners for process improvement.

Manage and coordinate tasks and projects for the Client Service organization, including creating and updating processes, reporting metrics, supporting training teams, and managing systems such as LMS and Salesforce. Strong analytical skills required.

Build, develop, and manage teams responsible for delivering exceptional service to customers. Collaborate with implementation teams, implement service delivery strategies, identify and resolve issues, and mentor direct reports.

Lead development and refinement of SRE tools/processes, enable engineers to deliver services with autonomy and reliability, design/implement disaster recovery plans, mentor team members, and drive adoption of new technologies/best practices.

Foster connections with key stakeholders, guide customers in attaining business goals, champion innovation and early adoption of platform features, and proactively update customers about technological changes or disruptions.

Act as the primary point of contact throughout the customer lifecycle. Drive adoption of the Demandbase Platform and achieve customer goals by providing proactive ABM best practices. Identify growth opportunities within the client base and maintain e..

Skilled project and client relationship management to drive measurable financial and strategic results. Ensure client satisfaction and retention, gain deep understanding of client's organization, and collaborate with cross-functional teams to meet projec

Deliver onboarding of new customers, drive revenue, problem-solve with customers and product/engineering, become an expert in product suite, partner with product team, balance priorities. Minimum 5 years of B2B sales, customer success, or product operati